Last Revised: July 16, 2025

At Valliani Jewelers, we strive to provide you with exceptional service for a seamless shopping experience.

Shipping Methods and Costs
We offer multiple shipping options to meet your needs:
Standard Shipping:
Delivery Time: 5-7 business days.
Expedited Shipping:
Delivery Time: 2-3 business days.
Free shipping across United States 

Order Processing
Orders are processed Monday through Friday. Orders placed after 4 PM on Friday, or on weekends and holidays, will be processed on the next business day.     
Shipping Confirmation
Once your order is shipped, you will receive a confirmation email with tracking details, allowing you to monitor your package until it arrives. 

Signature Requirement
To ensure secure delivery, all orders require a customer signature upon receipt.     

Shipping Restrictions
We ship only to street addresses and cannot deliver to P.O. Boxes or APO/FPO addresses. Please provide a valid street address to avoid any delays.     
 
International Shipping
Currently, Valliani Jewelers ships exclusively within the United States. We are working to expand our shipping services to international destinations soon.     
Handling Time
Handling time refers to the preparation period for shipment. Orders are typically processed within 1-5 business days, provided items are in stock and payment verification is complete.     

Delivery Issues
If you experience delivery issues, such as delays or lost packages, please contact our customer service team immediately. We will coordinate with the carrier to resolve the matter promptly. For concerns regarding product discrepancies, such as size or other expectations, we offer adjustments based on the specific circumstances. 

Contact Information
For questions or concerns regarding shipping and handling, please reach out to us:
Email: orders@vallianijewelers.com
Phone: 1-844-OVANI-104
Address: 302 Great Mall Drive, Milpitas, CA 95035, USA